Terms of service
PlugNPlay Terms of Service
Last updated: June 2026
Welcome to PlugNPlay. These Terms of Service apply to your use of plugnplay.au, our online store, products and services.
By using our website or placing an order, you agree to these Terms.
Nothing in these Terms removes or limits your rights under the Australian Consumer Law.
1. About PlugNPlay
PlugNPlay sells eBike parts, accessories and related products.
2. Product Information
We do our best to make sure product descriptions, images, specifications, compatibility information and pricing are accurate.
However, product images may look different depending on lighting, screen settings, supplier changes, model revisions or manufacturing updates.
You are responsible for reading the product page carefully before ordering.
If you are unsure about compatibility, contact us before purchasing.
3. Compatibility Notice
Not all PlugNPlay products work with every eBike, controller, display, throttle, connector or wiring setup.
Compatibility can depend on:
- bike model
- controller type
- wiring layout
- connector type
- voltage
- throttle signal
- previous modifications
- display or controller settings
- manufacturer changes
If you are unsure, you must contact us before ordering.
PlugNPlay is not responsible for compatibility issues where the product is not faulty, matches the product description, and the customer did not confirm compatibility before purchase.
4. Orders
By placing an order, you confirm that:
- your details are accurate
- you have selected the correct product
- you have checked compatibility where needed
- you are authorised to use the payment method
- you agree to these Terms and our policies
We may refuse, cancel or refund an order where necessary, including for stock errors, pricing errors, suspected fraud, unsafe use, incorrect information or compatibility concerns.
5. Pricing and Payment
All prices are shown in Australian dollars unless stated otherwise.
Prices may change at any time.
Orders are processed after payment is received and confirmed.
If a product is listed with an obvious pricing error, we may cancel and refund the order.
6. Shipping
Shipping is handled according to our Shipping Policy.
Delivery times are estimates only unless clearly stated otherwise.
You must provide a correct and complete shipping address.
7. Returns, Refunds and Cancellations
Returns, refunds and cancellations are handled according to our Return and Refund Policy.
Nothing in that policy removes or limits your rights under the Australian Consumer Law.
8. Installation and Use
PlugNPlay products must be installed correctly.
Incorrect installation can cause the product or bike to stop working, behave incorrectly or become damaged.
You are responsible for making sure the product is installed safely and correctly.
If you are not confident installing the product, use a qualified eBike technician.
9. Product Misuse
PlugNPlay is not responsible for damage, faults, injury or loss caused by:
- incorrect installation
- incorrect wiring
- forcing connectors
- short circuits
- water damage
- crash damage
- modifying the product
- using the product on an incompatible bike
- using the product outside its intended purpose
- using the product unlawfully or unsafely
10. Safety and Road Use
eBike parts and modifications can affect speed, power, handling and road legality.
You are responsible for making sure your bike is safe and legal to use in your area.
PlugNPlay does not guarantee that any product will make your bike road legal.
Always ride safely, wear protective gear and follow local laws.
11. Warranties and Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund or other remedy if a product does not meet a consumer guarantee.
Any warranty offered by PlugNPlay is in addition to your rights under Australian Consumer Law.
12. Limitation of Liability
To the maximum extent permitted by law, PlugNPlay is not liable for indirect, incidental, special or consequential loss arising from the use or misuse of our products.
This may include damage to bikes, controllers, wiring, batteries, displays, chargers, accessories, property, loss of income or personal injury.
Where liability cannot be excluded, our liability is limited to the amount permitted by law.
13. Intellectual Property
All content on plugnplay.au, including text, logos, images, designs, graphics, product listings and layout, belongs to PlugNPlay or is used with permission.
You must not copy, reproduce, upload, modify, distribute or use our content without written permission.
14. Reviews, Photos and Customer Content
If you send us photos, videos, reviews or messages about our products, you allow PlugNPlay to use that content for support, marketing, social media and website purposes unless you tell us otherwise in writing.
We will not intentionally publish private information such as your full address or payment details.
15. Support
We aim to respond to support requests within 24 hours where possible.
Please include your order number when contacting us.
We may refuse, limit or pause support if a person is abusive, threatening, harassing, spamming, repeatedly wasting time, or acting in bad faith.
This does not remove any rights the customer may have under Australian Consumer Law.
16. Privacy
Your personal information is handled according to our Privacy Policy.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will be posted on our website.
The version that applies to your order is usually the version available at the time you placed the order, unless a change is required by law.
18. Governing Law
These Terms are governed by the laws of Western Australia, Australia.
Any disputes will be handled in Western Australia, unless the law requires otherwise.
19. Contact
For questions or support, contact PlugNPlay.
Phone: 0458658415
Email: support@plugnplay.au
