Contact information
PlugNPlay Contact Information
Last updated: 29 October 2026
We are happy to help with product questions, order issues, compatibility checks and general support.
1. Contact Details
Text us for product advice, installation questions or help with an order.
2. Response Time
We aim to respond within 24 hours where possible.
Response times may be longer during busy periods, weekends, public holidays or high order volume.
3. Order Support
For order issues, please include:
- your order number
- the full name used on the order
- a clear explanation of the issue
- photos or videos if needed
4. Product Support
For product questions, please include:
- Your bike model and version, and the product name.
- Any controller, throttle or wiring changes.
- A clear photo of the connector on the cable coming from your throttle. Do not photograph only the controller connector or the socket the throttle plugs into.
- A short explanation of what you need help with, plus useful setup photos or video.
This helps us check compatibility and assist you faster.
5. Refund, Return or Shipping Questions
For refund, return or shipping questions, please include your order number and a clear explanation of the issue.
If the item arrived damaged, faulty or incorrect, please include clear photos or videos.
6. Abusive or Threatening Messages
We do not accept abusive, threatening, harassing or spam messages.
We may limit, pause or refuse support where a person is threatening, abusive, repeatedly wasting time, or acting in bad faith.
This does not remove any rights the customer may have under Australian Consumer Law.
Thank you for choosing PlugNPlay.