Contact information

PlugNPlay Contact Information

Last updated: June 2026

We are happy to help with product questions, order issues, compatibility checks and general support.

1. Contact Details

Phone: 0458658415

Email: support@plugnplay.au

2. Response Time

We aim to respond within 24 hours where possible.

Response times may be longer during busy periods, weekends, public holidays or high order volume.

3. Order Support

For order issues, please include:

- your order number
- the full name used on the order
- a clear explanation of the issue
- photos or videos if needed

4. Product Support

For product questions, please include:

- your bike model
- the product name
- connector photos if relevant
- wiring photos if relevant
- a clear explanation of what you need help with

This helps us check compatibility and assist you faster.

5. Refund, Return or Shipping Questions

For refund, return or shipping questions, please include your order number and a clear explanation of the issue.

If the item arrived damaged, faulty or incorrect, please include clear photos or videos.

6. Abusive or Threatening Messages

We do not accept abusive, threatening, harassing or spam messages.

We may limit, pause or refuse support where a person is threatening, abusive, repeatedly wasting time, or acting in bad faith.

This does not remove any rights the customer may have under Australian Consumer Law.

Thank you for choosing PlugNPlay.